Prospective Patients

 FAQs

  • Welcome to the Apollo Institute of Medicine in Vancouver, BC. We are committed to providing excellence in neurological care with a personalized approach to diagnosis and management tailored to each patient’s individual goals. This page will guide you on what to expect at your appointment, how to find us, and the specialized services we provide.

    • Please bring a list of your current medications.

    • A referral from your family doctor is required if you are covered under the BC Medical Services Plan (MSP). Private consultation options are also available for individuals without MSP coverage.

    • If you have any accessibility needs, please inform our staff in advance so we can accommodate your needs.

    • We do not offer walk-in services. All consultations are by appointment only.

    • Arrive early: Please arrive 10–15 minutes before your scheduled time to allow for check-in and paperwork. We respect our patients’ schedules and our clinic runs on time; in return, we ask the same courtesy. There is a 10-minute grace period after your scheduled time, after which your appointment will need to be rescheduled and a cancellation fee will apply.

    • Initial consultation: Prior to your initial consultation, your physician will review your medical history, investigations, and referral question. During your visit, we will review your symptoms with you in detail to ensure a complete understanding of your concerns.

    • Following your appointment: Your physician will recommend additional investigations if needed to clarify your diagnosis. Based on your individual circumstances, your physician will recommend personalized treatment strategies ranging from lifestyle and dietary changes to medications and advanced therapeutics.

    Our goal is to ensure you complete your appointment with a clear understanding of your condition and the steps forward.

  • Our clinic is located at 750 West Broadway, Unit 1004 (10th Floor). After exiting the elevators, please turn right to find our office.

    Parking and access details:

    • Metered street parking is located along West Broadway and nearby side streets.

    • Underground parking options are available at surrounding medical and office buildings, including lots at 805 West Broadway and 777 West Broadway, all within a short walking distance to our office.

    • Transit access: The Broadway–City Hall SkyTrain Station and multiple bus routes are within a short walking distance to our office.

    Please allow extra time for parking, as the area can be busy during peak hours.

  • Changes to your appointment time including cancellations or rescheduling require a minimum of 48-hour notice. Late cancellations or missed appointments will be subject to a no-show fee. The fee must be paid in advance to book another appointment.

    • There is a 10-minute grace period after your scheduled appointment time, after which your appointment will need to be rescheduled and a cancellation fee will apply.

  • In addition to consultations, the Apollo Institute of Medicine offers specialized procedures for patients when clinically indicated:

    • Nerve Blocks: Targeted injections that can help with chronic headache disorders, facial pain, and other neurological conditions.

    • Botox: Evidence-based preventive therapy for patients with headache disorders, performed by headache specialists.

    The Institute features a dedicated procedure room, designed for patient comfort and precision in care. Our team’s specialized training and expertise ensures all procedures are performed to the highest standards.

  • At the Apollo Institute of Medicine, we understand how important timely access to care is for patients and their families. Our Institute works tirelessly to keep wait times as low as possible, and we are proud to maintain some of the shortest wait times in all of British Columbia for specialist neurological care.

    Every referral we receive is individually triaged by one of our physicians, ensuring that urgent cases are prioritized appropriately and each patient receives the dedicated attention their condition requires. This careful and tailored process allows us to deliver both timely and high-quality care without compromise. 

  • We are proud to extend our expertise in select neurological conditions to patients across British Columbia. For certain conditions, we may be able to offer initial consultations by telephone, allowing patients to connect with our specialists without the need to travel. Please note that not all conditions can be assessed effectively via telephone or video, and decisions on the feasibility of telephone appointments are made on a case-by-case basis.

  • To request an appointment at the Apollo Institute of Medicine, please have your physician or nurse practitioner fax a referral to our office. Our referral form can be downloaded at the “referrals” tab.

  • For non-MSP insured patients, we offer private neurology consultations. To request a private consultation appointment, or if you have questions about your visit, our team is here to help by phone or email.